Messenger Chatbots are the new era messaging technology involving ML (Machine Learning) or AI (Artificial Intelligence) in the backend, for imagery, textual or auditory exchanges. The chatbots are programmed to perform human friendly conversations, mostly respond back to queries, and self-educate itself based on the information gathered during the dialog. Chatbots are being utilized in lifestyle, automobiles, retail, banking and even healthcare. Moreover Messaging Chatbots are helping business owners to gain many benefits in handling a big customer pool. We are going to discuss all this in detail below.
Historic Relevance
Michael Loren Mauldin, Natural Language Processing SME and author of 2 books and 10 papers on NLP, expert systems, autonomous information systems and information retrieval, is credited to be the first, bringing chatbots into existence by coining the work “chatterbox” back in 1994. Mauldin’s earlier work on Rig-O-matic, Verbot, Julia and Lycos, opened gates for immense possibilities of AI and human interactions. Mauldin’s creations passed Alan Turing’s famous Turing Test, a basic test postulated for all chatbots to pass through the criterion of intelligence quotient.
A lot of evolution was witnessed in later years, with the
introduction of chatbots like ELIZA, PARRY, Jabberwacky, D.U.D.E and A.L.I.C.E.
They laid major early foundations for recent developments in the field of
simulated conversational messaging chatting robots.
Understanding Messenger Chatbots
The Messenger Chatbots run on messaging platforms which are sourced by computer programs or self-learning artificial language which generates human-like conversational messages as responses. In other words, a much advanced expert program which is able to interact with humans likewise over a messenger tool. Google Assistant, Siri, Cortana, Facebook Messengers, WeChat, Skype Chatbots are utilizing self-learning Neural Network, NLP and AI programs to bring a stimulation environment for humans to interact with these chatbots to get their queries answered or for desired output.
In simpler terms, these chatbots try breaking the whole sentences (input given by the users) into keywords which are matched with the database at the backend. Then based on the keyword analogy, a reply is generated which is displayed on the user’s screen. Due to a massive development and evolutions in the field of simulated conversation, Chat Messengers are now gaining wide acceptance in almost every field.
Messenger Chatbots: Utilization & Benefits
E-commerce Websites
Many e-commerce sites have installed AI regulated messenger bots to
help their customers find the suitable products to buy on their website that
are within accurate budget range provided by the user. Many e-commerce giants
such as Sephora, eBay, Arrie, H&M, etc., are successfully running their
newest edition of messenger chatbots.
In Online-Marketing Industry
Digital Marketing Strategies are attaining new heights with trending evolutions in chatbot domain. Many organisations have found a new way of reaching out, through chatbots, to people with product-based gifs, video and helpful text, in order to generate certain brand curiosity within the user’s mind. With organisations like National Geographic, Harper Collins and Whole Food are utilizing chatbots for marketing their brands by reaching out to the masses with their FB messenger bots.
Healthcare Apps
A heavy utilization could be seen with Health-Care Chatbots which
are already in the market, addressing health problems very fast and
efficiently. Apps Like Your.MD Sensly, Florence and Infermedica are some of the
top messaging bot applications, targeting both patient-only patient-clinician
users, while serving the healthcare industry well.
Corporate Sector
With Human Resources chatbots running successfully in many corporate
organisations, employees are getting benefits with their leave structures,
meetings, appointments reminders, recruitment and on-boarding, FAQs on company
policies, etc. These HR messenger Chatbots are extensively used to collect
company feedback from both current and former employees. UbiHR, Bash.ai and
smHRTy are some of the best bot examples of HR Messenger Chatbots which are
making it easier to measure employee productivity.
Education Sector
Messaging Chatbots have also grown roots into education sectors,
providing a great amount of help to students world-wide. Messaging bots are benefiting
both educators and students to come over to the same platform to get solutions.
With guidance provided over the latest advancement in subjects and syllabus, it
helps students to stay ahead of time. Chatbots like Botsify, SuperBot and
SnatchBot are running live over the internet curating students with much
advanced e-learning and e-classroom guidance.
Personal Assistants
Google Assistance and Siri undoubtedly provide an incredible
experience when it comes to human assistance in day-to-day life. These
messenger bots again work on the concept of self-learning and can copy a user’s
conversational routine to interact back much more effectively. Right away from
hands-free mobile operation to providing solutions through internet searching,
these chatbots are providing a defining user-experience over messaging
applications embedded in Android and iOS operating systems. With a heavy development witnessed in recent
years, the future of Messenger Chatbots looks very bright. The self-educating
learning curve of chatbots is an interesting factor that makes them much more
adaptable to human interactions, ultimately bringing value-addition to their
own database. Since chatbot messengers are being gradually adopted by varied
sectors, it will raise the bar for public dealing, marketing and services and
certainly would bring healthy competition among global organizations.
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